We would initially assume that customer relationships are of paramount importance. For this reason, our program is one of an initial fact-finding, follow-up program using telephone contact only. We indicate to the customer we are assisting your company to reconcile delinquent items and offer assistance to expedite the resolution of delinquencies. All checks and/or correspondence will be directed to your company.  

"Soft Sell" Follow Up Overview

REPORTING AND TIME-FRAME INVOLVED

To start the program, you would mail to our company your computerized master listing and a trial balance which lists open and delinquent receivables. You would identify those accounts that you would want us to handle at the time of the mailing.  

Upon receipt, we begin a 30-day "soft sell" collection effort. As information is developed, facts will be forwarded to your company on Friday of each week indicating specifics such as bankruptcies, check promises, proof of deliveries, etc. Except for special situations needing attention, DCS will generate a month-end report with specific comments directed to each account and how they are being resolved.  

COST  

DCS, based upon receipt of the initial placements and for any additional placements made at 30-day intervals, will bill monthly a per-account charge of $8.00 each. This $8.00 will cover all services during the initial 30-day "soft sell" period described above. No additional cost will be expended unless agreed to by your company's credit manager.  

GENERAL COMMENTS  

Once your company has received our month-end report, we will take no further action until specifically advised to do so by you. A second 30-day follow-up period may be necessary at a charge of $8.00 per account or you may make a decision that certain accounts are to be handled by Diversified Credit Service as a collection agency. At that time, a contingency fee of 1.5% will be in effect. Our goal will be to bring matters to a head within 60 days from time of placement. We will assign one person in our office to handle your accounts exclusively.